PROLOGUE
CHAPTER 1 – RESEARCH AND DEVELOPMENT
CHAPTER 2 – ADMINISTRATIVE AND CLERICAL
CHAPTER 3 – OBJECTIVES AND EXPECTATION
CHAPTER 4 -TRAINING AND PROJECT MANAGEMENT
CHAPTER 5 – SOFT LAUNCHES AND MISSION STATEMENTS
CHAPTER 6 – CUSTOMER SERVICE AND SUPPORT
CHAPTER 7 – SETBACKS AND SERVICE FAILURE
CHAPTER 8 – THE CHAIN OF COMMAND AND CUTBACKS
CHAPTER 9 – CRISIS MANAGEMENT AND DISCIPLINARY MEASURES
CHAPTER 10 – GRAND OPENINGS AND CHANGES IN POLICY
CHAPTER 11 – PROMOTIONS AND CUSTOMER RETENTION
CHAPTER 12 – COMMITTEES AND INSUBORDINATION
CHAPTER 13 – DEATH AND HUMAN RESOURCES
CHAPTER 14 – CORRECTIVE ACTION AND CUSTOMER TURNOVER
CHAPTER 15 – RECRUITMENT AND INVESTMENTS
CHAPTER 16 – BURNOUT AND HOSTILE TAKEOVERS
CHAPTER 17 – LAPSES IN LEADERSHIP, CHANGES IN WORKFLOW
CHAPTER 18 – TIME OFF AND PRODUCTIVITY
CHAPTER 19 – RESIGNATION AND UNEMPLOYMENT
CHAPTER 20 – ANALYSIS AND ACTION PLANS
CHAPTER 21 – PLAN BS AND PLAN CS
CHAPTER 22 – INCIDENT REPORTS AND WORKPLACE VIOLENCE
CHAPTER 23 – BRANDING AND REBRANDING
CHAPTER 24 – RETIREMENT
EPILOGUE

All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. For permission requests, write to the author at the address below:

Mark Andrew Swan
MarkAndrewSwan@gmail.com

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